Ordering & FAQ

• ORDERING •

It's simple: email us, call or simply shoot us a text.

****When placing orders for any event, please email us a picture of the design you would like, the date of the event and the amount of servings you will need so we can better respond to your inquiries****

Since we work with each client individually to ensure that cakes are made to perfection, we do have a limit on our cake orders. Cake orders are taken on a first-come, first-served basis. We prefer that you place your order at least 2-4 weeks prior to your event to ensure your date is saved on our calendar.

All of our sugar flowers and most of our accents are hand-made; therefore, it is essential that we have sufficient time to prepare them for your cake or cupcakes.

Frequently Asked Questions

1. Do you offer cake tastings?
We do offer cake tastings by request (for a fee). If the order is placed the fee will go towards the order. However, if the customer decides to not place an order the fee is non-refundable.

2. Can I request a flavor/filling that is not on your menu?
While we try to meet all of our clients needs, we are only working with the flavors listed on our website. Check back periodically for new flavors.

3. What sort of payments do you accept?
We accept payments through paypal, venmo, cash-app, and quick pay. In addition, we accept credit card and cash payments.

4. How much notice do you need for me to place an order?
A minium of two two weeks is required for placing an order as we do get busy at times. For wedding cakes and larger orders it’s important to give more notice to ensure the date is available.

4. What is the shortest notice you can take a order?
Depending on the cake size and design the shortest time is a week and half.

5. Once we have confirmed my cake design can I make alterations?
Yes this is no problem up to two weeks before the event. After two weeks, all designs are final. Changes must be requested via email or text message. Once approved an invoice will be sent to confirm changes.

6. Can I have edible sugar flowers on my cake?
Edible or Fresh Flowers, we are happy to suggest a design to suit your taste and budget.

7. Is a deposit required?
A 50% deposit is required 2 weeks prior to the event to hold the date. The rest is payable a day before or the day of pickup.

8. Will I get a written confirmation of my order?
Yes, an invoice will be sent to the email provided once the order has been placed and finalized.

9. Do you offer consultations?
We do offer consultations to go over details & designs of the order. This would need to be set up at least 3 weeks prior to your event. There is a charge of $20 dollars for consultations that will go towards the order.

10. Do you offer originality in the cakes you create?
We do offer sketches and original cakes upon request. However, if you see a cake style you prefer we can tweak it to your preference. A sketch is provided once the consultation has taken place.

11. Do you offer nut free cakes?
We avoid nuts upon request. Please confirm any food allergies upon placing an order.

Delivery

1. Do you deliver and setup?

We typically provide delivery and setup at the reception for an additional charge discussed upon ordering.
Delivery Charges for cakes over $100
Westchester: $15 & up
Tristate area: $25 & up
Staten Island & Long Island: $50 & up

2. Do you rent stands?

We do offer some rentals for stands, separators, and pillars. A deposit is required for the use of these items, which will be refunded in full upon their safe return. Additional charges may apply if a piece of equipment has to be rented from a third party vendor.